Team Builder Program Overview
Synergize Front and Back Office
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Team Builder creates a customer-focused culture that operates seamlessly across all workgroups. The outcome is an evident synergy throughout the organization, with all departments coming together as a single high-performing team to serve customers well. When this happens, the organization truly becomes greater than the sum of its parts.
Team Builder Coaching Guide
Synergize Front and Back Office
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Your role in this initiative is to coach and inspire team members to fully connect your internal service values with the behaviors they demonstrate in serving internally, so that your customers are fully engaged with the organization.
Insight Builder EXP Portal User Guide
Actional Performance Analytics
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The EXP Actionable Analytics Portal contains all the actionable analytics needed to inform strategy and improve practices based on authentic voice-of-the-member insight. The EXP Actionable Analytics Portal is a user-friendly interface with rich visualizations designed for ease of access to organizational performance data.
The Lore of Loyalty
Saying Goodbye to Today’s CX Measurement & Metrics
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The most successful businesses will be those that can rekindle the aspects of an earlier service culture that contribute to loyalty, and adapt them to the technologies and scope of the current world.
Relationship Builder Query File Guidelines
Fields to Report - Format Options
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These rules are intended only to increase the response rate, weed out inactive accounts, and focus on the customers that are critical to your future success.